I received a few items all boxed/packaged perfectly. Unfortunately this little cutie arrived with a broken ear (I'm assuming in transit). I messaged them immediately, and they got back straight away with a response to say that it would be replaced 😊 The new bunny arrived a few days later totally unscathed. Excellent customer service! ⭐⭐⭐⭐⭐.......and the bunny is perfect too. I'm sure my daughter will love it!