Standard Returns Policy
We want you to love your purchase! If you change your mind, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Change-of-Mind Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your order number or proof of purchase.
Please note: For hygiene reasons, we cannot accept returns on earrings/pierced jewellery. We also cannot accept returns on gift cards.
How to Start a Return
To start a return, please contact us at hello@donnasgiftemporium.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
For change-of-mind returns, the customer is responsible for the cost of return postage.
Damages, Faulty Goods & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@donnasgiftemporium.com so we can make it right. For verified faulty items, we will reimburse the cost of your return postage up to a maximum value of £3.75 (the cost of a standard online small parcel).
Refunds
Once we receive and inspect your returned item, we will process your refund. Approved refunds will be automatically issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.