Frequently Asked Questions

🚚 Delivery & Shipping

How much does delivery cost?

Cards up to 15g are sent Tracked 48 for £3.95. Parcels are £4.95, or FREE on orders over £80. All parcels are sent Tracked 48 with Royal Mail. View our full Shipping Policy.

How long will my order take to arrive?

Dispatch takes 1–2 days, slightly longer at peak periods. Once dispatched, delivery takes 2–4 business days. View our Shipping Policy.

Can I collect my order in person?

Yes! We offer Click & Collect at checkout. Please email hello@donnasgiftemporium.com or text 07876 193 247 to arrange collection. We allow up to 8 weeks to collect your order. After this time, uncollected items may be donated to charity following reminders. View our Click & Collect Policy.

What if I enter the wrong delivery address?

Please double-check your address and postcode before placing your order, as we ship to the address provided. If you notice an error, contact us as soon as possible. View our Shipping Policy and contact details.

Can I change or cancel my order?

You can change or cancel your order at any time before dispatch by emailing hello@donnasgiftemporium.com. If it has already been dispatched, our returns process applies. View our Cancellations Policy and Refund Policy.

📦 Pre-Orders

What is a pre-order?

A pre-order lets you reserve an item before it arrives with us. You're charged at checkout, and your order ships when the item arrives. Estimated delivery is shown in the product description. Supplier estimates may change, and we'll keep you updated about delays. View our Pre-Order Policy.

I've ordered in-stock and pre-order items together — what happens?

Our checkout calculates shipping so in-stock items can be sent straight away and pre-order items follow when they arrive with us. View our Pre-Order Policy.

Can I cancel a pre-order?

You can change or cancel your pre-order for a full refund at any time before dispatch. Email hello@donnasgiftemporium.com with your order number. After dispatch, our standard returns policy applies. View our Pre-Order Policy and Refund Policy.

🎁 Gift Vouchers

How do I redeem a gift voucher?

Enter your unique gift voucher code at checkout. Codes are not case sensitive. Your balance can be used across multiple orders and towards shipping. If your order total exceeds the voucher balance, you'll be prompted to choose a second payment method for the remainder. View Gift Voucher information.

Can I send a gift voucher to someone else?

Yes! Forward your gift voucher email to the recipient so they can use the code at checkout. View Gift Voucher information.

↩️ Returns & Refunds

Can I return an item if I change my mind?

Yes. You have 14 days after receiving your item to request a return. Items must be unworn or unused, with tags, and in their original packaging. You'll need your order number or proof of purchase. Email hello@donnasgiftemporium.com before sending anything back so we can provide return instructions. View our full Refund Policy.

What items cannot be returned?

Our policy excludes earrings/pierced jewellery for hygiene reasons, and gift cards, from change-of-mind returns. View our Refund Policy.

Who pays for return postage?

For change-of-mind returns, you pay the return postage. For verified faulty items, we reimburse return postage up to £3.45. Please contact us before returning your item. View our Refund Policy.

My order arrived damaged — what do I do?

Please inspect your order on arrival and contact hello@donnasgiftemporium.com immediately if anything is defective, damaged or incorrect so we can make it right. View our Refund Policy.

How will I be refunded?

Once we receive and inspect your returned item, approved refunds are automatically issued to your original payment method within 10 business days. Your bank or card company may take additional time to process and post the refund. View our Refund Policy.

💳 Payment Options

Can I pay in instalments?

Yes! We offer two buy-now-pay-later options:

Klarna – Pay in 3 interest-free instalments or Pay in 30 days. Available to UK residents aged 18+, subject to status. Learn more about Klarna. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.
Clearpay – Pay in 4 automatic fortnightly instalments, interest-free (late fees apply). Provided by Clearpay Finance Ltd. Learn more about Clearpay.