Pre-Order Policy

Some of our most popular items are available for pre-order so you can reserve them before they sell out! Here’s everything you need to know about placing a pre-order.

What is a Pre-order?

A pre-order allows you to reserve an item before it arrives with us. This ensures you don’t miss out on limited-run designs. You’ll be charged at checkout, and your order will be shipped as soon as the item arrives with us. Estimated delivery time will be stated in the item's description. Please note that pre-order timelines are based on supplier estimates and may shift slightly due to unforeseen delays (we’ll always keep you updated if this happens!).

Mixed Orders (Pre-order + In Stock Items) 

If your cart contains both in stock and pre-order items, our clever check out will automatically work out the shipping cost for you so all in stock items can be sent straight away and the pre-order items sent at a later date, as soon as they arrive with us.

Changes & Cancellations

We understand that plans change! You can change or cancel your pre-order for a full refund at any time before it dispatches. To cancel your reservation, simply email us at hello@donnasgiftemporium.com with your order number.
Once your order has been dispatched, our standard return policy applies: you can return the item to us within 14 days of delivery for a full refund, provided it is unused and in its original packaging.

Questions? Email us at hello@donnasgiftemporium.com - we’re always happy to help!

Thank you for supporting our small family business.